GreenMail and other NSU sites not loading when connected to VPN

Tags vpn ipv6

GreenMail and other NSU sites not loading when connected to VPN

Sometimes users are unable to load NSU sites, like GreenMail, when connected to the VPN. Follow the steps below to disable IPv6 and mitigate this issue.

1.  First open "Network and Sharing Center" by right clicking on the network icon in the system tray and selecting "Open Network and Sharing Center."

Right click network icon and select "Open Network and Sharing Center"

2. After the "Network and Sharing Center" is open, select "Change adapter settings" on the right panel.

Select Change adapter settings on right panel

3. Right click on the adapter that is "Connected" and select "Properties."

Right click the connected adapter and select properties

4. Uncheck the box next to "Internet Protocol Version 6 (TCP/IPv6).

Uncheck the box next to IPv6

5. Test accessing the sites you were having issues with.

Details

Article ID: 104647
Created
Tue 4/7/20 1:45 PM
Modified
Tue 4/7/20 1:51 PM