Google Chrome Printing Issue

Google Chrome Printing Issue

This KBA will attempt to fix the issue where your Google Chrome freezes/hangs up when you attempt to print.

1. Click on your Profile Icon located in the top right of the Google Chrome browser. This will be either your profile picture or your first name initial.

Google Chrome Printing Issue - Picture 1

 

2. Click on the Cog Icon located next to Other People. A new window should appear.

NOTE: If you want to keep your bookmarks make sure "Sync is on". If you don't turn this on you will lose your bookmarks, browsing data and passwords.

Google Chrome Printing Issue - Picture 2

 

3. Mouse over your profile picture and click on the 3 vertical dots located in the top right-hand corner of the picture.

Google Chrome Printing Issue - Picture 3

 

4. Click Remove this person and remove your synced profile. This will close all of your open Chrome Browsers, so make sure to save any work before doing this.

Google Chrome Printing Issue - Picture 4

 

5. A second box will popup informing you that the all of the accounts data will be deleted from this device.

Google Chrome Printing Issue - Picture 6

 

6. A new browser will open. Click on the Profile icon again. This will now look like a white silhouette.

Google Chrome Printing Issue - Picture 7

 

7. Click Turn on Sync and login using your NSU email account.

Google Chrome Printing Issue - Picture 8

 

8. After typing in your NSU email, login to the NSU Login portal.

Once you have logged in the Google Chrome printing issue should be resolved.

Details

Article ID: 115194
Created
Tue 9/1/20 10:05 AM
Modified
Tue 9/1/20 3:56 PM