Randomize/Private MAC Settings Causing Issues with Registration
IOS MAC Setting
The IOS 14 update contains a feature that will change a user's MAC address every 24 hours. Users on campus with the newest IOS update may have issues connecting to our NSU-Wireless network since MAC addresses must be registered. The private address setting must be turned off.
- Once the setting app has been opened, navigate to the WIFI setting.

- Click on the network you are trying to connect to.

- Slide the bubble into the "off" position for the "private address" feature, while leaving the bubble for the "auto-join" feature in the "on" position.

a. If the user is still experiencing issues with the network they are trying to connect to, try turning the "auto-join" feature off then back on again.
b. If they are still experiencing issues, try having the user restart their phone.
Android MAC Settings
In Android 10 (Android Q) there is a feature that will change a user's MAC address every 24 hours. Users on campus with the latest Android software may have issues connecting to our NSU-Wireless network since MAC addresses must be registered. The private address setting must be turned off.
- Navigate to "Settings"
- Select "Connections"
- Select "WIFI"
- Select "NSU-Wireless" to connect
- Tap the gear shaped icon next to the network you connected to
- Select "Advanced"
- On the next screen there is a menu labeled "MAC Address Type". Tap on "MAC Address Type"
- Select “Use Phone/Device MAC”