Randomize/Private MAC Settings Causing Issues with Registration

Randomize/Private MAC Settings Causing Issues with Registration

IOS MAC Setting

The IOS 14 update contains a feature that will change a user's MAC address every 24 hours. Users on campus with the newest IOS update may have issues connecting to our NSU-Wireless network since MAC addresses must be registered. The private address setting must be turned off. 

1. Once the setting app has been opened, navigate to the WIFI setting. 
   
   
    
2. Click on the network you are trying to connect to. 
   
   
    
3. Slide the bubble into the "off" position for the "private address" feature, while leaving the bubble for the "auto-join" feature in the "on" position. 
   
   
   
   a. If the user is still experiencing issues with the network they are trying to connect to, try turning the "auto-join" feature off then back on again. 
   b. If they are still experiencing issues, try having the user restart their phone. 
    

Android MAC Settings

In Android 10 (Android Q) there is a feature that will change a user's MAC address every 24 hours. Users on campus with the latest Android software may have issues connecting to our NSU-Wireless network since MAC addresses must be registered. The private address setting must be turned off. 

1. Navigate to "Settings"
    
2. Select "Connections"
    
3. Select "WIFI"
    
4. Select "NSU-Wireless"  to connect
    
5. Tap the gear shaped icon next to the network you connected to
    
6. Select "Advanced"
    
7. On the next screen there is a menu labeled "MAC Address Type". Tap on "MAC Address Type"
    
8. Select “Use Phone/Device MAC”