Facilitation Etiquette

Facilitation Etiquette

Etiquette

1. No food or drink will be allowed in the classroom that is being facilitated.
2. Be polite and respectful when addressing professors, as you represent the NSU IT Service Desk as a whole. 
3. Only NSU IT personnel are allowed on facilitation.

Procedures

1. Power on and launch Zoom from the instructor's computer. Have a student or the professor sign into the computer. DO NOT use your credentials to sign in since the class will continue after you have left.
2. Power on the projector, TVs (if any are available), and cameras in the classroom.
3. Verify that the sound and video are functional for all the cameras and sound systems. 
   1. If there is any trouble with this process, check the input and output of the video or sound to make sure they are set to the proper settings. 
4. If you are still experiencing issues after performing basic troubleshooting, contact the Emergency Facilitation Number.
   1. Broken Arrow 918-706-7418
   2. Tahlequah 918-931-2264

Facilitation Schedule

1. An STC will need to arrive at their facilitation 15-minutes before the scheduled class time.
2. An STC will leave the facilitation 15 minutes after the scheduled class time, unless the professor requests that you stay longer.
3. STCs will reference their assigned facilitation through the Google Drive or the Facilitation Schedule that is displayed by the OAs.
4. This is an example of a Zoom Facilitation entry: 

   1. Example Course

      C#

      Campus

      Professor

      Building

      R#

      Any notes

      Days

      Start Time

      End Time

      STC

      Zoom Link, Zoom ID, Zoom Password

      ​​​​​
5. An STC will highlight their facilitation in the office once it has been completed in one of these ways:
   1. Orange: Facilitated
   2. Blue: Not Facilitated
   3. Yellow: Change Needed
   4. Pink: Did Not Meet