Send & Open Confidential Emails

Send messages & attachment confidentially

1. In your browser, browse to GreenMail

2. Click Compose in the top left

compose button


3. In the bottom right of the window, click Turn on confidential mode Turn on confidential mode .

confidential mode button


4. Set an expiration data and passcode. These settings impact both the message text and any attachments.

If you chose "No SMS passcode," recipients using Gmail will be able to open it directly. Recipients who don't use Gmail will get emailed a passcode.

If you choose "SMS passcode," recipients will get a passcode by text message.

Make sure you enter the recipient's phone number, not your own.

confidential mode configuration settings


5. Click Save.


Remove access early

You can stop your recipient from viewing the email before the expiration date.

1. In your browser, browse to GreenMail.

2. On the left, click Sent.

3. Open the confidential email you sent.

4. Click Remove access.


Open an email sent with confidential mode

If the sender used confidential mode to send the email:

  • You can view the message and attachments until the expiration date or until the sender removes access.
  • Options to copy, paste, download, print, and forward the message text and attachments will be disabled.
  • You might need to enter a passcode to open the email. Check with the sender to verify your mobile number was entered correctly.


Article ID: 139268
Mon 11/8/21 2:51 PM
Mon 11/8/21 4:01 PM