Windows Laptop Won't Connect to NSU Housing Fix

When assisting a user with connecting their Windows laptop to NSU Housing, make sure that the date and time are set correctly. (The time should be Central Time CT)

 

If the Time is Wrong

1) Select the time and date area at the bottom right of the screen

2) Select Date and time settings

3) Change the time zone from the incorrect time to (UTC-6:00) Central Time (US & Canada)"

 

If the Date is Wrong

1) Select the time and date area at the bottom right of the screen

2) Select Date and time settings

3) Select the Change button and select the correct date

Now that the date and time are correct we will need to forget NSU Housing from the network and remove the laptop from ISE

 

Forgetting NSU Housing from the Device

1) Select the Wi-Fi icon located at the right of the task bar

2) Select Network & Internet settings

3) Select Manage Known networks

4) Select NSU-Housing then select the Forget button

 

Removing a Device in ISE

1) From the Administration tab select Identity Management

2) Open the Endpoint Identity Groups folder and select RegisteredDevices

3) Select the filter icon located to the right of the Identity Groups Endpoints box and under the gear icon

4) Enter the MAC Address of the laptop and press Enter

5) Check the box for the device then select Remove

Now the user will reconnect to NSU-Housing and log back into Device Registration

Details

Article ID: 66468
Created
Thu 11/1/18 12:55 PM
Modified
Thu 2/6/20 3:38 PM