Third Party Educational Support Centers


1) Enter the site via this URL:

2) Select the Support & Contact drop down arrow on the top right

3) From the list select Higher Ed

4) From here there is information on how to contact McGraw-Hill via Phone, Fax or Online

Note: The bottom of the page gives you information on how to purchase access codes, and request refunds

Customer Serve for McGraw-Hill:

Hours of Operation: 
Monday-Friday: 8:00 AM to 8:00 PM EST

Phone: (800) 338-3987 
Fax: (800) 953-8691 
Online: Submit a Request

By Mail: 
McGraw-Hill Education 
P.O. Box 182605



1) Enter the site via this URL:

2) Scroll all the way to the bottom and find the Products tab

3) Under that tab click on Support

4) You will then choose whether you would like to call for support, place a support ticket, or engage in live chat with support

Support Center & Resources

PHONE: 1-888-663-5491 x 1
HOURS: 9AM – 9PM EST, Monday to Friday
PHONE: 1-888-663-5491
FAX: 1-888-643-3497


Cengage and Mind Tap

Note: You must have an account for this request

1) Enter the site via this

2) Click on the help tab on the top right

3) Select the Customer Support image

4) Enter your account info for customer support options

Support by Phone: 800-354-9706


Note: This is Third Party Software, Northeastern State University is not the primary provider of this Software. 

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Article ID: 72670
Tue 2/26/19 3:44 PM
Thu 2/27/20 11:22 AM