Supported and Unsupported Hardware/Software

Supported Operating Systems

• NSU owned and ITS managed Windows 10
• NSU owned and ITS managed MacOS Catalina or later
• Android 10.0 or later
• IOS 13.5.1 or later

Older versions of Windows, such as Windows 7, 8 or earlier, are not supported. ITS only supports machines that can update to a supported OS or later. ITS supports only the most up to date versions of IOS and Android. 

Supported Software

• Adobe CC
• Adobe Reader DC
• Google Chrome
• Firefox
• Internet Explorer
• Java
• Microsoft Office 2019 (Campus Computers) 
  • Excel
  • Powerpoint
  • Word
• Office 365 (Personally owned devices)
  • Access
  • Excel
  • Powerpoint
  • Publisher
  • Word
• VLC
• Zoom
• Respondus Lockdown Browser
• SPSS 25 (Lab computers and commuter licenses)
• Visual Studio 2019
• Gmail Phone Application (Android and iPhone)

Most if not all of these software are already installed and maintained on our campus computers. 

Supported Hardware

• Campus standard Dell machines
  • Optiplex 7470 AIO
  • Optiplex 5070 Mini Tower
  • Dell Precision 3540
• Campus standard Apple machines
  • Macbook Pro 13-inch
  • Macbook Pro 16-inch
  • iMac 21.5-inch

Unsupported Hardware

• No support at all for routers and switches
• No support for any wireless printers
• No support for streaming devices (Roku, Chromecast, etc..)
• No support for sympodiums
• No support for Smart TVs

Unsupported Software

• Outdated Office Versions
• Windows version older than 10
• All dedicated email clients (Outlook, Thunderbird, etc.)
• Any Non Blackboard LMS Software
• Skype
• Chalk and Wire (Contact Center for Teaching and Learning for support)
• Any Non Blackboard LMS Software
• All other cloud services

Limited Support Hardware

Note: Devices with limited software may only receive a courtesy look, but we do not guarantee full support. 

• Cable Television in Dorms
• NSUTube Streaming boxes
• VIP Support on limited hardware
• Chromebooks
• All Non Canon printers