Supported and Unsupported Hardware/Software

Supported Operating Systems

  • Windows 10
  • MacOS Catalina or later
  • Android 10.0 or later
  • IOS 13.5.1 or later

Older versions of Windows, such as Windows 7, 8 or earlier, are not supported. ITS only supports machines that can update to a supported OS or later. ITS supports only the most up to date versions of IOS and Android. 

Supported Software

  • Adobe CC
  • Adobe Reader DC
  • Google Chrome
  • Firefox
  • Internet Explorer
  • Java
  • Microsoft Office 2019 (Campus Computers) 
    • Excel
    • Powerpoint
    • Word
  • Office 365 (Personally owned devices)
    • Access
    • Excel
    • Powerpoint
    • Publisher
    • Word
  • VLC
  • Zoom
  • Respondus Lockdown Browser
  • SPSS 25 (Lab computers and commuter licenses)
  • Visual Studio 2019
  • Gmail Phone Application (Android and iPhone)

Most if not all of these software are already installed and maintained on our campus computers. 

Supported Hardware

  • Campus standard Dell machines
    • Optiplex 7470 AIO
    • Optiplex 5070 Mini Tower
    • Dell Precision 3540
  • Campus standard Apple machines
    • Macbook Pro 13-inch
    • Macbook Pro 16-inch
    • iMac 21.5-inch

Unsupported Hardware

  • No support at all for routers and switches
  • No support for any wireless printers
  • No support for streaming devices (Roku, Chromecast, etc..)
  • No support for sympodiums
  • No support for Smart TVs

Unsupported Software

  • Outdated Office Versions
  • Windows version older than 10
  • All dedicated email clients (Outlook, Thunderbird, etc.)
  • Any Non Blackboard LMS Software
  • Skype
  • Chalk and Wire (Contact Center for Teaching and Learning for support)
  • Any Non Blackboard LMS Software
  • All other cloud services

Limited Support Hardware

Note: Devices with limited software may only receive a courtesy look, but we do not guarantee full support. 

  • Cable Television in Dorms
  • NSUTube Streaming boxes
  • VIP Support on limited hardware
  • Chromebooks
  • All Non Canon printers

Details

Article ID: 99004
Created
Fri 2/21/20 3:32 PM
Modified
Thu 7/9/20 11:39 AM