- Knowledge Base
- Computer and Technology Services
This KBA will detail all of our supported hardware and software. This KBA will also detail all software and hardware that is considered unsupported or limited support.
- Knowledge Base
- Email and Google Apps
How to access Greenmail through an Android mobile device
- Knowledge Base
- Email and Google Apps
This article outlines how to create, manage, and share documents within Google Drive
- Knowledge Base
- Email and Google Apps
This will be used when accessing files within the Google Drive
- Knowledge Base
This article outlines how to set a parent to children tickets and also how to use the cascade option in a parent ticket.
- Knowledge Base
Accessing the desktop.nsuok.edu VDI environment.
- Knowledge Base
- Information Technology Services - Internal
This KBA details the standard Windows and Apple computers as of 2020.
- Knowledge Base
- Email and Google Apps
How to create, share, and manage a google calendar from your NSU account.
- Knowledge Base
- Computer and Technology Services
How to take a Screenshot for Mac or Windows 10 computers.
- Knowledge Base
- Computer and Technology Services
IT support campus standard software. IT will also assist users with any other software they experience issues with
- Knowledge Base
- Computer and Technology Services
Accessing and installing Respondus LockDown Browser.
- Knowledge Base
- Email and Google Apps
Exporting your Greenmail email to Gmail.
- Knowledge Base
- Computer and Technology Services
How to modify sleep settings for MacOS.
- Knowledge Base
- Computer and Technology Services
Walk through on setting up a Dual Monitor display for campus Mac computers.
- Knowledge Base
- Computer and Technology Services
This KBA will show you how to get a Zoom account, which you can use to attend various zoom meetings.
- Knowledge Base
The current status pages of systems ITS frequently uses, or support within our department.
- Knowledge Base
- Accounts and Access
How to fill out an Action Form.
- Knowledge Base
- Computer and Technology Services
How to start up an ITV classroom or meeting.
- Knowledge Base
- Accounts and Access
How to submit a Copier Management form.
- Knowledge Base
- Accounts and Access
Your NSU password is used for: Blackboard, goNSU, Greenmail, and the computers on campus.
- Knowledge Base
- Computer and Technology Services
Accessing and installing Microsoft Office 365 provided by NSU.
- Knowledge Base
- Computer and Technology Services
Adobe Reader is a campus standard software at NSU. This program allows users to open PDF document to read and PDF forms to fill.
Visit
https://helpx.adobe.com/reader.html to see the new interface and tools. Note that the sharing features mentioned in the video do not apply unless you have an Adobe account.
- Knowledge Base
- Computer and Technology Services
Map a network drive to a PC
- Knowledge Base
- Accounts and Access
What to do when receiving the UserID and PIN page error message while in goNSU.
- Knowledge Base
- Computer and Technology Services
How to change ownership of a Google document.