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These are troubleshooting steps for issues with Blackboard.
Instances of Use: When the user receives a pin page error when trying to login, Only the "N" logo, errors with Single Sign On, and other miscellaneous errors. Clearing browsing data is always a good first troubleshooting method for most issues.
This KBA will detail what cookies and cache are for your browser. This KBA will also detail why it is important to clear this data from time to time.