Knowledge Base

Categories (8)

Accounts and Access

Instructions and information regarding password help, goNSU assistance, and requesting access for new hires.
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Applications and Systems

Find helpful information regarding Astra, Banner, Cornerstone and more!
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Blackboard

NSU's Learning Management System.
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Computer and Technology Services

Assistance with NSU leased computers and technology devices
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Email and Google Apps

Find helpful information about NSU Email Accounts and Google Applications: Calendar, Drive, Groups, Forms, and Keep!
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Green Campus Initiatives

Initiatives highlighting NSU's commitment to keep our campus environmentally friendly.
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Internet & Telecommunication

Instructions on how to Registering your Devices, access VPN and VDI, and connecting to WiFi Networks.
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Printing Services

Instructions regarding Canon Copiers and desktop printers!
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Articles (15)

Adding ProVision BodyCams to the Server

How to add new bodycams to the video storage for Campus Police.

Chalk & Wire Help

Support link and extensions for Chalk & Wire assistance.

Changing Screen Brightness

This KBA summarizes how to change the brightness settings on your PC.

Cyber Security & Phishing Awareness

Learn about Cyber Security and Phishing Awareness!

Facilitation Etiquette

This article outlines the proper procedures and policies to be followed when facilitating a Zoom classroom

GreenMail and other NSU sites not loading when connected to VPN

How to disable IPv6.

How to Request an Update to a Web Page

How to request a change or report an issue with a website page

ITS Service Level Agreement (SLA)

The ITS Service Level Agreements are intended to set a level of expectation for both the requestor and ITS.

ITV & Zoom Information for Faculty

An informational guide designed just for you! Find information regarding what we services we provide and don't provide, Emergency Contact Numbers for classroom issues and room scheduling information.

Joining NSU-Riverhawks on Android

How to join NSU-Riverhawks using an Android device.

Networking Fundamentals

The article outlines topics considered to be networking fundamentals.

Radius Data Feed

This article describes the Automic process that runs the Radius data feed once a month.

Remote Work in the Event of University Closure

An overview of how remote working will function in the event of university closure.

Setting Parent tickets to Children tickets

This article outlines how to set a parent to children tickets and also how to use the cascade option in a parent ticket.

Status Pages

The current status pages of systems ITS frequently uses, or support within our department.