Knowledge Base

Categories (8)

Accounts and Access

Instructions and information regarding password help, goNSU assistance, and requesting access for new hires.

Applications and Systems

Find helpful information regarding Astra, Banner, Cornerstone and more!


NSU's Learning Management System.

Computer and Technology Services

Assistance with NSU leased computers and technology devices

Email and Google Apps

Find helpful information about NSU Email Accounts and Google Applications: Calendar, Drive, Groups, Forms, and Keep!

Internet & Telecommunication

Instructions on how to Registering your Devices, access VPN and VDI, and connecting to WiFi Networks.

Printing Services

Instructions regarding Canon Copiers and desktop printers!

Articles (8)

Chalk & Wire Help

Support link and extensions for Chalk & Wire assistance.

Changing Screen Brightness

This KBA summarizes how to change the brightness settings on your PC.

Cyber Security & Phishing Awareness

Learn about Cyber Security and Phishing Awareness!

ITV & Zoom Information for Faculty

An informational guide designed just for you! Find information regarding what we services we provide and don't provide, Emergency Contact Numbers for classroom issues and room scheduling information.

Remote Work in the Event of University Closure

An overview of how remote working will function in the event of university closure.

Setting Parent tickets to Children tickets

This article outlines how to set a parent to children tickets and also how to use the cascade option in a parent ticket.

Status Pages

The current status pages of systems ITS frequently uses, or support within our department.