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Knowledge Base
Categories (8)
Accounts and Access
Instructions and information regarding password help, goNSU assistance, and requesting access for new hires.
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Applications and Systems
Find helpful information regarding Astra, Banner, Cornerstone and more!
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Blackboard
NSU's Learning Management System.
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Computer and Technology Services
Assistance with NSU leased computers and technology devices
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Email and Google Apps
Find helpful information about NSU Email Accounts and Google Applications: Calendar, Drive, Groups, Forms, and Keep!
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Green Campus Initiatives
Initiatives highlighting NSU's commitment to keep our campus environmentally friendly.
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Internet & Telecommunication
Instructions on how to Registering your Devices, access VPN and VDI, and connecting to WiFi Networks.
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Printing Services
Instructions regarding Canon Copiers and desktop printers!
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Articles (15)
Adding ProVision BodyCams to the Server
How to add new bodycams to the video storage for Campus Police.
Chalk & Wire Help
Support link and extensions for Chalk & Wire assistance.
Changing Screen Brightness
This KBA summarizes how to change the brightness settings on your PC.
Cyber Security & Phishing Awareness
Learn about Cyber Security and Phishing Awareness!
Facilitation Etiquette
This article outlines the proper procedures and policies to be followed when facilitating a Zoom classroom
GreenMail and other NSU sites not loading when connected to VPN
How to disable IPv6.
How to Request an Update to a Web Page
How to request a change or report an issue with a website page
ITS Service Level Agreement (SLA)
The ITS Service Level Agreements are intended to set a level of expectation for both the requestor and ITS.
ITV & Zoom Information for Faculty
An informational guide designed just for you! Find information regarding what we services we provide and don't provide, Emergency Contact Numbers for classroom issues and room scheduling information.
Joining NSU-Riverhawks on Android
How to join NSU-Riverhawks using an Android device.
Networking Fundamentals
The article outlines topics considered to be networking fundamentals.
Radius Data Feed
This article describes the Automic process that runs the Radius data feed once a month.
Remote Work in the Event of University Closure
An overview of how remote working will function in the event of university closure.
Setting Parent tickets to Children tickets
This article outlines how to set a parent to children tickets and also how to use the cascade option in a parent ticket.
Status Pages
The current status pages of systems ITS frequently uses, or support within our department.
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