Welcome!

Information Technology Services (ITS) Client Portal

Welcome Faculty, Staff, and Students! For the best experience, please sign in! Some content is not available to the public.

The client portal allows you to review your tickets, easily access your favorite services and knowledge base articles, and stay updated with projects and service maintenance.

Sign In

Contact Us

Call-In / Email Assistance

NSU IT Service Desk

Sunday through Saturday - 7:00AM to 11:00PM (central

918-444-5678  help@nsuok.edu

Walk-In Assistance

Tahlequah Campus - Webb Building 1st Floor
Monday through Friday - 8:00AM to 5:00PM (central

Broken Arrow Campus - Business & Technology Bldg Rm 230
Monday through Friday - 8:30AM to 5:30PM (central)

Muskogee Campus - Administration Bldg Rm 150
Monday through Friday - By Appointment (central)

Service Maintenance

Outages

Posted 10/7/2019 - Blackboard Outage
The Blackboard Domain experienced issues around 3:30pm. These issues affected our Blackboard site bb.nsuok.edu around 4:40pm. As of 6:00pm our Blackboard site has been restored.
We will continue to monitor the situation throughout the rest of the evening. If you continue to experience issues please create a ticket with us.

Posted 9/12/2019 - Webb Power Issues
We are currently without power in the Webb Building. We are working to restore power as quickly as possible but may take 2-3 hours. Please contact the NSU IT Service Desk by emailing help@nsuok.edu or submitting a ticket through this website. 

Posted 9/12/2019 - goNSU Issues
We are currently experiencing some issues with goNSU and are working to resolve them this morning. Please continue to monitor goNSU and report any issues you encounter. We will post an update when all issues have been resolved. In the meantime, we recommend clearing your web browsers history, cookies, and cache. Please visit the Knowledge Base Article: Clearing Browser Data, History, Cookies and Cache for further instructions. Thank you for your patience while we work to improve our services!

Posted 9/3/2019 - Blackboard Outage
At approximately 4:30pm on Saturday, August 31, 2019 we experienced an issue with Blackboard being unavailable.
After communication with our Blackboard Representative, service was restored at approximately 6:00pm on Saturday, August 31, 2019.
The outage was due to Amazon Web Services (AWS) problems earlier in the day.

Posted 4/25/2019Banner 9 Service Invocation Failed Error
Working with Elucian to resolve this issue. A workaround knowledge base has been created until a permanent solution is provided. https://nsuok.teamdynamix.com/TDClient/KB/ArticleDet?ID=76787

Announcements

Posted 09/06/2019 - goNSU Portal Update

Greetings,
ITS is pleased to announce an updated portal which is scheduled to go live on September 11th, 2019.

What has Changed?
The overall look and feel of the goNSU portal has changed. The design is modern and clean. The updated goNSU portal is also mobile friendly! Your information within goNSU has not changed. Your Faculty/Advisor, Employee, and Student tabs are the same and the information under these tabs can still be found in the same modules.

Why the Update?
The existing portal has become outdated, vulnerable, and unsupported by Ellucian. Although the vulnerabilities and risks are low it is important to us that we provide a safe and secure technology environment for the university. Our team has worked diligently to create a new portal for your ease of access, and to strengthen our compliance with the Oklahoma State - Information Security Policy, Procedures, and Guidelines and the Department of Education.

We highly recommend reporting any issues, broken links, or errors to the NSU IT Service Desk. We understand transitioning and changing services can be difficult and are happy to assist you!
Thank you for your patience as we work to improve technology services to NSU.
- NSU Information Technology Services

gonsu portal update snippet

Posted 7/25/2019 - Delegated Access for Departmental Email Accounts

ITS is pleased to provide a more secure and efficient way for you to access shared Departmental Email Accounts through Delegated Accounts. A departmental email account will now appear in your NSU Email Account as a Delegated Account.

Why the Change?

Sharing passwords for Departmental Email Accounts poses a security risk for NSU. Departmental Email Accounts have historically caused frustration to the NSU community as well. By transitioning to delegated accounts, we can aim to remove frustration and provide relief for your department! The transition to delegated accounts will also provide individual accountability, access control, and transparency to these accounts. The change will improve NSU's email security practices and strengthen our compliance with the Oklahoma State - Information Security Policy, Procedures, and Guidelines.

We Need Your Assistance!

To make this transition as smooth as possible we need your assistance. Please complete a Delegated Account Access Request through the IT Client Portal by September 23rd, 2019 for a Departmental Email Account you manage. Please specify the Names and Usernames of the employees who should have Delegated Account Access to your departmental email account. 

To learn more about how this change will function moving forward please read the Delegated Account Access knowledge base article for information on how to access a delegated account.

Posted 7/18/2019 - ITV & Zoom Information Guide for Faculty

Greetings Faculty,

As the Fall semester quickly approaches, we want to ensure you have all the necessary information for your classes to begin as smoothly as possible. If you will be teaching an ITV or Zoom course your facilitator will be reaching out to you the week before the semester begins.

The ITV  & Zoom Information Guide can be found under the Knowledge Base or by using this direct link: https://nsuok.teamdynamix.com/TDClient/KB/ArticleDet?ID=83330  

We appreciate your patience as we work to better serve you and your students.

- NSU IT Service Desk

Posted 7/18/2019 - Office 2019
Greetings Faculty and Staff,

ITS will be updating Microsoft Office to version 2019 as part of our campus standard software updates. All NSU computers will start updating on Wednesday, July 24th, 2019.
To minimize work disruptions, the update will begin at 7:00pm and will run in the background.

For NSU Laptops, we recommend connecting on campus with an ethernet network cable and logging into your account. Time required for software updates and patching depend on several factors, and may take up to several hours. You may continue to use the laptop during this time as the updates will be installed in the background even if the laptop is locked.

This update will not affect your Microsoft Office 365 license and installations.

About Office 2019:
Microsoft has released the newest versions of the Office suite. Office 2019 offers a few new features including new motion graphics, editing tools, formulas, and more. The overall look and feel of the application has not changed except for fresh designs of the icons.

Microsoft Office 2019 Icons
Some new features include: Embedded language translator, LaTeX equation support, improved accessibility settings, and multiple new excel functions.

Learn More:
Visit the What's New in Office 2019 page to learn about the new features!
Check out the Office Training Center for tutorials and training on each application!

Thank you for your patience as we work to improve technology services to NSU.
- NSU Information Technology Services

 

Posted 6/26/2019 - Blackboard Profile Editing
Students, Faculty and Staff can now safely edit their profiles in Blackboard. This will help facilitate building online communities within fully online programs. Individuals may edit any field that has a pencil icon appear while mousing over it, as well as your profile picture. Non-editable fields include: studentID, email, and full name. For these fields, the change must be made in Banner. In cases of Full Name and Username corrections, this process will need to start in Student Affairs for Students and Human Resources for Employees.