Information Technology Services (ITS) Client Portal

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The client portal allows you to review your tickets, easily access your favorite services and knowledge base articles, and stay updated with projects and service maintenance.

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Phone & Email Assistance

NSU IT Service Desk

Due to the switch to online, the NSU IT Service Desk has changed working hours. This will be starting March 23rd and continue until further notice.

Monday through Friday - 8:00AM to 5:00PM (central time zone

The NSU IT Service Desk is unable to answer calls during this time due to limited resources.

If you would like to contact us, you can join our Zoom meeting and troubleshoot verbally. The Zoom Meeting ID is 181-149-894 and you can also join by clicking on the URL provided: https://nsuok.zoom.us/j/181149894.

We have an article detailing the possible ways to contact us and join this Zoom meeting. It can be found here.

Walk-In Assistance

There will be no walk-in assistance with the NSU IT Service Desk until further notice. Please contact us by placing a ticket or joining our Zoom session listed above.

Service Announcements

Posted 3/23/2020 - NSU IT Service Desk going remote

Due to the switch to online classes until April 5th, the NSU IT Service Desk has decided to start working remote 8am-5pm starting March 23rd and until further notice. We will not be able to answer the phone calls due to limited resources and instead have moved to Zoom.

To contact us, please use the Client Portal to submit a ticket with us or join our NSU IT Service Desk Zoom meeting. The Zoom meeting can be reached by using the Zoom meeting ID 181-149-894 or clicking this URL: https://nsuok.zoom.us/j/181149894

An article will posted on the Client Portal soon on all the ways to join our Zoom meeting. Thank you for your continued patience during this time.

Posted 3/13/2020 - NSU IT Service Desk hours changing until further notice

Due to the switch to online classes until April 5th, the NSU IT Service Desk has decided to change working hours from 7am-11pm to 8am-8pm starting March 23rd and until further notice.

Lab shifts will be staffed from 5pm-8pm on weekdays and 8am-8pm on weekends. Office hours will continue to be 8am-5pm Monday through Friday.

If you have any questions, please feel free to call us at 918-444-5678 or email us at help@nsuok.edu

Posted 1/28/2020 - Shared Accounts Going Away

In an effort to align NSU's technology practices with the State of Oklahoma - Information Security Policies, Procedures, and Guidelines, we have identified a need to mitigate Shared Accounts at Northeastern State University.

A Shared Account is when the same username and password to an account is shared among a group of people. These accounts are often shared with Non-NSU Members, Visitors and Guests, Employees and Students (former and current) which violates State policy. These accounts also have elevated access to many of NSU's systems.

We will begin taking action on shared accounts which have not been used within the past 60 days, per Section 2.3 of the State of Oklahoma - Information Security Policies, Procedures, and Guidelines, by deactivating them. These accounts will not be reactivated.

You may assist us in mitigating this effort by submitting a ticket to specify student worker(s) and employee(s) who need access, which they are currently utilizing through the Shared Account, assigned to their NSU User Account. You may refer to the following services to create a ticket: 



Delegate Accounts and Google Groups

M: Drive

Visitor / Guest Access

We appreciate your assistance in collaboration with our efforts to align technology practices with State policy. Please feel free to contact us with if you have questions or concerns.

Thank you for your continued support,
NSU Information Technology Services

Posted 12/6/2019 - Passwords Are Expiring

Beginning December 1st, 2019 password expiration emails started going out, instructing you to reset your password for the year 2020. If your password is not reset within 30 days of receiving these emails, your account will be locked. You may visit password.nsuok.edu to recreate your password to retain your access.