Posted 3/23/2020 - NSU IT Service Desk going remote
Due to the switch to online classes until April 5th, the NSU IT Service Desk has decided to start working remote 8am-5pm starting March 23rd and until further notice. We will not be able to answer the phone calls due to limited resources and instead have moved to Zoom.
To contact us, please use the Client Portal to submit a ticket with us or join our NSU IT Service Desk Zoom meeting. The Zoom meeting can be reached by using the Zoom meeting ID 181-149-894 or clicking this URL: https://nsuok.zoom.us/j/181149894
An article will posted on the Client Portal soon on all the ways to join our Zoom meeting. Thank you for your continued patience during this time.
Posted 3/13/2020 - NSU IT Service Desk hours changing until further notice
Due to the switch to online classes until April 5th, the NSU IT Service Desk has decided to change working hours from 7am-11pm to 8am-8pm starting March 23rd and until further notice.
Lab shifts will be staffed from 5pm-8pm on weekdays and 8am-8pm on weekends. Office hours will continue to be 8am-5pm Monday through Friday.
If you have any questions, please feel free to call us at 918-444-5678 or email us at help@nsuok.edu
Posted 1/28/2020 - Shared Accounts Going Away
In an effort to align NSU's technology practices with the State of Oklahoma - Information Security Policies, Procedures, and Guidelines, we have identified a need to mitigate Shared Accounts at Northeastern State University.
A Shared Account is when the same username and password to an account is shared among a group of people. These accounts are often shared with Non-NSU Members, Visitors and Guests, Employees and Students (former and current) which violates State policy. These accounts also have elevated access to many of NSU's systems.
We will begin taking action on shared accounts which have not been used within the past 60 days, per Section 2.3 of the State of Oklahoma - Information Security Policies, Procedures, and Guidelines, by deactivating them. These accounts will not be reactivated.
You may assist us in mitigating this effort by submitting a ticket to specify student worker(s) and employee(s) who need access, which they are currently utilizing through the Shared Account, assigned to their NSU User Account. You may refer to the following services to create a ticket:
Argos
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=40061&SIDs=4707
Banner
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=29041
Delegate Accounts and Google Groups
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=39351&SIDs=4833
M: Drive
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=29115
Visitor / Guest Access
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=39132
We appreciate your assistance in collaboration with our efforts to align technology practices with State policy. Please feel free to contact us with if you have questions or concerns.
Thank you for your continued support,
NSU Information Technology Services
Posted 12/6/2019 - Passwords Are Expiring
Beginning December 1st, 2019 password expiration emails started going out, instructing you to reset your password for the year 2020. If your password is not reset within 30 days of receiving these emails, your account will be locked. You may visit password.nsuok.edu to recreate your password to retain your access.