Resources for Working Remotely 

1. Remote Work in the Event of University Closure
2. Accessing Virtual Desktop
3. Setting up AnyConnect VPN
4. Greenmail and other NSU sites not loading when connected to VPN
5. Creating a Zoom Meeting
6. Setting up Cisco Jabber
7. Mapping Network Drives to PC
8. Local Administrator Rights for Workstations
9. Joining the NSU IT Service Desk's Zoom Meeting

Resources for Online Students

1. Install Office 365
2. Blackboard Troubleshooting
3. Secret Question Reset
4. What is my Banner ID
5. Respondus Lockdown Browser Installation & Use
6. Accessing and Installing Adobe Creative Cloud
7. Finding your tickets
8. Download the Zoom Client
9. Joining the NSU IT Service Desk's Zoom Meeting

For Students

1. Install Microsoft Office 365
2. Accessing Adobe Creative Cloud
3. Secret Question Reset
4. Web Access Disabled
5. Device Registration
6. Report a Blackboard Issue
7. What is my Banner ID (N Number)?
8. Supported and Unsupported Hardware/Software

For Employees

1. Submit an Action Form
2. Request Canon Copier Access
3. Connecting to VPN
4. Remote Work in the Event of University Closure
5. Report a Computer Issue
6. Report a Phone Issue
7. Creating a Zoom Meeting
8. Accessing NSU Voice Mail Off Campus
9. Supported and Unsupported Hardware/Software

Information Technology Services (ITS) Client Portal

Posted 5/5/2020 - ​​​​Spring 2020 Computer Replacement

ITS has been given the approval to proceed with this round of computer replacements. You have an assigned computer(s) that is a part of this round. ITS will begin replacing computers on the Broken Arrow campus on May 4th, 2020, the Muskogee campus on May 7th, 2020, and the Tahlequah campus on May 8th, 2020.

Every effort will be made to ensure your documents are transferred from your existing computer to your new computer safely. We will move all files in the following locations to your new computer.

• Documents
• Desktop
• Pictures
• Bookmarks
• Music

The computer replacement schedule can be viewed here to verify computer location and target replacement date. All dates are subject to change due to actual implementation time and issues. Please contact Carolyn Hadden, hadden@nsuok.edu x5810 or Dalton Root, rootd@nsuok.edu x5868 if you have questions or if your computer is not in its assigned building and room. Thank you for continued support.
 

Posted 4/24/2020 - ​​​​Urgent Banner Maintenance

Information Technology Services will be installing a Financial Aid patch into the Banner system Monday, April 27, 2020 beginning at 5:15 PM to address regulatory changes for the 2020/2021 aid year.

There is an expected downtime of all Banner related systems of ~2 hours. During this time Banner, Self-Service Banner, and Degree Works will be inaccessible. GreenMail, Blackboard, and our web sites will remain operational.

Posted 3/23/2020 - NSU IT Service Desk going remote

Due to the switch to online classes until April 5th, the NSU IT Service Desk has decided to start working remote 8am-5pm starting March 23rd and until further notice. We will not be able to answer the phone calls due to limited resources and instead have moved to Zoom.

To contact us, please use the Client Portal to submit a ticket with us or join our NSU IT Service Desk Zoom meeting. The Zoom meeting can be reached by using the Zoom meeting ID 181-149-894 or clicking this URL: https://nsuok.zoom.us/j/181149894

An article will posted on the Client Portal soon on all the ways to join our Zoom meeting. Thank you for your continued patience during this time.

Posted 3/13/2020 - NSU IT Service Desk hours changing until further notice

Due to the switch to online classes until April 5th, the NSU IT Service Desk has decided to change working hours from 7am-11pm to 8am-8pm starting March 23rd and until further notice.

Lab shifts will be staffed from 5pm-8pm on weekdays and 8am-8pm on weekends. Office hours will continue to be 8am-5pm Monday through Friday.

If you have any questions, please feel free to call us at 918-444-5678 or email us at help@nsuok.edu

Posted 1/28/2020 - Shared Accounts Going Away

In an effort to align NSU's technology practices with the State of Oklahoma - Information Security Policies, Procedures, and Guidelines, we have identified a need to mitigate Shared Accounts at Northeastern State University.

A Shared Account is when the same username and password to an account is shared among a group of people. These accounts are often shared with Non-NSU Members, Visitors and Guests, Employees and Students (former and current) which violates State policy. These accounts also have elevated access to many of NSU's systems.

We will begin taking action on shared accounts which have not been used within the past 60 days, per Section 2.3 of the State of Oklahoma - Information Security Policies, Procedures, and Guidelines, by deactivating them. These accounts will not be reactivated.

You may assist us in mitigating this effort by submitting a ticket to specify student worker(s) and employee(s) who need access, which they are currently utilizing through the Shared Account, assigned to their NSU User Account. You may refer to the following services to create a ticket: 

Argos
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=40061&SIDs=4707

Banner
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=29041

Delegate Accounts and Google Groups
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=39351&SIDs=4833

M: Drive
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=29115

Visitor / Guest Access
https://nsuok.teamdynamix.com/TDClient/2026/Portal/Requests/ServiceDet?ID=39132

We appreciate your assistance in collaboration with our efforts to align technology practices with State policy. Please feel free to contact us with if you have questions or concerns.

Thank you for your continued support,
NSU Information Technology Services

Posted 12/6/2019 - Passwords Are Expiring

Beginning December 1st, 2019 password expiration emails started going out, instructing you to reset your password for the year 2020. If your password is not reset within 30 days of receiving these emails, your account will be locked. You may visit password.nsuok.edu to recreate your password to retain your access.

None at this time.

Phone & Email Assistance

NSU IT Service Desk

The NSU IT Service Desk is available to assist and troubleshoot issues with you. Our working hours are Sunday through Saturday - 8:00AM to 8:00PM (central time zone).

We are available for assistance by calling 918-444-5678 and or by joining our Zoom meeting for troubleshooting with our service desk team.  The Zoom Meeting ID is 181-149-894 and you can also join by clicking on this URL:  https://nsuok.zoom.us/j/181149894. You can also create a ticket through our Client Portal or by emailing help@nsuok.edu.

We have an article detailing the possible ways to contact us and join this Zoom meeting. It can be found here.

You may also find the help you need by searching our library of Knowledge-Based Articles using the search box located at the top of this screen.  

Walk-In Assistance

The front desk of the NSU IT Service Desk operational hours are 8:00AM to 8:00PM as well. Please feel free to come if you would like to assist in-person. We have a Plexiglas installed to maintain social distancing and clean our stations often.