Resources for Working Remotely 

1. Remote Work in the Event of University Closure
2. Accessing Virtual Desktop
3. Setting up AnyConnect VPN
4. Greenmail and other NSU sites not loading when connected to VPN
5. Creating a Zoom Meeting
6. Setting up Cisco Jabber
7. Mapping Network Drives to PC
8. Local Administrator Rights for Workstations
9. Joining the NSU IT Service Desk's Zoom Meeting

Resources for Online Students

1. Install Office 365
2. Blackboard Troubleshooting
3. Secret Question Reset
4. What is my Banner ID
5. Respondus Lockdown Browser Installation & Use
6. Accessing and Installing Adobe Creative Cloud
7. Finding your tickets
8. Download the Zoom Client
9. Joining the NSU IT Service Desk's Zoom Meeting

For Students

1. Install Microsoft Office 365
2. Accessing Adobe Creative Cloud
3. Secret Question Reset
4. Web Access Disabled
5. Device Registration
6. Report a Blackboard Issue
7. What is my Banner ID (N Number)?
8. Supported and Unsupported Hardware/Software

For Employees

1. Submit an Action Form
2. Request Canon Copier Access
3. Connecting to VPN
4. Remote Work in the Event of University Closure
5. Report a Computer Issue
6. Report a Phone Issue
7. Creating a Zoom Meeting
8. Accessing NSU Voice Mail Off Campus
9. Supported and Unsupported Hardware/Software

Information Technology Services (ITS) Client Portal

Posted 10/19/2020 - Banner Maintenance this Sunday (10/25/2020)

NSU Information Technology Services will be conducting regular maintenance for Banner on Sunday, October 25th. The following systems will be unavailable from 8.00 a.m until 2:00 p.m.
 

• goNSU will be unavailable. 

• Banner Self-Service pages will be unavailable

• Blackboard, Greenmail, and other core services will remain operational

​​​​​​​

Posted 8/7/2020 - NSU-ParkingLot Wi-Fi renamed to NSU-Wireless today (8/7/2020)

NSU Information Technology Services will be renaming the Wi-Fi available in the parking lot east of the Webb building in Tahlequah.

The NSU-ParkingLot SSID will be converted to NSU-Wireless. The update will also require a valid NSU username and password to obtain access.

If you have any questions regarding this change, please feel free to contact the NSU IT Service Desk at 918-444-5678 or by emailing help@nsuok.edu.

Posted 7/8/2020 - NSU-Wireless in the Webb Building

NSU Information Technology Services will be replacing the wireless network hardware in the Webb Building on the Tahlequah campus on Wednesday, July 8th.

There will be a new wireless network for you to connect your personal devices to called NSU-Wireless.

For more information on how to connect to the new network please check out this knowledge base article (KBA).

We appreciate your patience as we work to improve our services. Please contact us if you have any questions or concerns.

None at this time.

Phone & Email Assistance

NSU IT Service Desk

The NSU IT Service Desk is available to assist and troubleshoot issues with you. Our working hours are Sunday through Saturday - 8:00AM to 8:00PM (central time zone).

We are available for assistance by calling 918-444-5678. You can also create a ticket through our Client Portal or by emailing help@nsuok.edu.

You may also find the help you need by searching our library of Knowledge-Based Articles using the search box located at the top of this screen.  

Walk-In Assistance

The front desk of the NSU IT Service Desk operational hours are 8:00AM to 8:00PM as well. Please feel free to come if you would like to assist in-person. We have a Plexiglas installed to maintain social distancing and clean our stations often.