Facilitation / Web Conferencing

Facilitation / Web Conferencing

The Client Services team provides Facilitation and Web Conferencing services to the university community. The advancement of technology allows us to connect people together, from different locations. Sometimes this type of technology malfunctions. Other times, you may need someone to come out and ensure everything is setup and ready to go! 

Submit a ticket with us if you experience an issue with Facilitation and Web Conferencing technology.

Submit a ticket with us if you need a Facilitator to assist  with connecting Distance Learning Classes, Department Meetings/Conferences, and NSU Sponsored Events.

Before requesting Facilitation, please review the Facilitation Policy. Your request may be denied if it does not meet the requirements outlined below.

Facilitation Policy

Distance Learning Classes

  1. First and second week of each semester, IT Client Services will provide Student Worker facilitation for 15 minutes before the class is scheduled to start and 15 minutes after the class has begun, at both the originating and receiving sites.

  2. Starting the third week of each semester and for the remainder of the semester, IT Client Services will provide Student Worker facilitation at receiving sites only, for 15 minutes before the class is scheduled to start and 5 minutes after the class has begun.

    • Faculty are responsible for starting and establishing the class connection from the originating site.

    • Faculty can refuse facilitation at any time, if they are comfortable with Distance Learning technology.

    • Faculty should provide their assigned facilitator and/or the IT Service Desk with their teaching/class meeting schedule so we are aware when Faculty plan to teach from a different locations.

    • Faculty are responsible for providing the Zoom Meeting ID Number for their course to the facilitator and Students.

    • ITS only provides facilitation to Zoom rooms, not ordinary classrooms.

  3. During the first week of each semester, a Full Time Technician will provide facilitation 15 minutes before the class is scheduled to begin and 15 minutes after the class has begun, as the schedule permits.

  4. ITS does not proctor, distribute, or collect, exams and assignments. Arrangements should be made by Faculty within their department/college.

Center for Teaching and Learning provides ITV and Zoom training to Faculty who are new to teaching a Distance Learning Class or to those who would like a refresher. Please contact them at ctl@nsuok.edu or 918-444-5855 to schedule training. The IT Service Desk may submit a ticket on your behalf to schedule training as well.

The Scheduler assigns room locations to classes through AdAstra. Please contact them at scheduler@nsuok.edu if you have questions or concerns about your assigned room(s) for your classes.

IT Client Services provides facilitation, as outlined aboved, to the following Distance Learning Classroom locations:

ITV Locations

Broken Arrow: BABT 225, BABT 226 and BAED 121

Tahlequah: BT 220, SC 147, SL 129, SH 204

Muskogee: SYNAR 141

Zoom Locations

Broken Arrow: BAAS 215, BABT 125, BABT 138, BAED 214, BALA 114, BALA 116, BALA 276, BASC 219

Tahlequah: BAGLEY 101, BAGLEY 201, BAGLEY 202, BAGLEY 243, BT 125, BT 211A, SC 257, SH 122, WEBB 614

Muskogee: SYNAR 211, SYNAR 220


Conferences, Department, and Committee Meetings

  1. Facilitation will be provided by an Student Worker or Full Time Technician (depending on availability) at the originating site only. 

    • A Student Worker or Full Time Technician will only facilitate the receiving sites upon specific request.

  2. Facilitation Requests must be submitted thiry-six (36) hours in advance.

  3. Room Reservations for Conferences, Department and Committee Meeting should be scheduled and approved through AdAstra.

    • If your room reservation has not been submitted and approved by The Scheduler 36 hours in advance to requesting Faciliation, ITS may deny your Facilitation request.  


NSU Sponsored Events

  1. Facilitation will be provided by a Student Worker or Full Time Technician (depending on availability) at the originating site only

    • A Student Worker or Full Time Technician will only facilitate the receiving sites upon specific request.

  2. Facilitation Requests must be submitted thiry-six (36) hours in advance.

  3. Room Reservations for Conferences, Department and Committee Meeting should be scheduled and approved through AdAstra.

    • If your room reservation has not been submitted and approved by The Scheduler 36 hours in advance to requesting Faciliation, ITS may deny your Facilitation request.  

  4. A ticket will be created by the IT Service Desk if:

    1. An Event Space Reservation in AdAstra denotes Facilitation needs.

      • A notification email is generated by The Scheduler and sent to the IT Service Desk to schedule Facilitation.

    2. An Event Support Request from Auxiliary Services or Performing Arts personnel is sent to the IT Service Desk to schedule Facilitation.