How to open, use, and install apps for Adobe Creative Cloud on your NSU computer.
This KBA will explain how to add the "Print to PDF" option. This option can be selected when choosing what printer to use for a document.
Adobe Reader is a campus standard software at NSU. This program allows users to open PDF document to read and PDF forms to fill.
Visit
https://helpx.adobe.com/reader.html to see the new interface and tools. Note that the sharing features mentioned in the video do not apply unless you have an Adobe account.
IT support campus standard software. IT will also assist users with any other software they experience issues with
This KBA summarizes the CAB charge.
This guide is for changing windows 10 default applications for things such as email, video and music players, and file types among other things. If the default application is not listed under the drop down options, a ticket will need to be placed to have that software installed.
How to change your default Audio or Communication Devices.
How to modify sleep settings for MacOS.
Instructions on changing the source on a classroom projector to resolve display issues.
Clear Form History and disable auto fill in Firefox 58.
Instances of Use: When the user receives a pin page error when trying to login, Only the "N" logo, errors with Single Sign On, and other miscellaneous errors. Clearing browsing data is always a good first troubleshooting method for most issues.
This Article contains multiple lists giving the locations and the number of computers in the designated labs. The list are seperated by Internal and External Computer labs across the Tahlequah Campus.
How to create a calculation table using Excel.
How to either immediately host a Zoom meeting or schedule a Zoom meeting to begin at a later time.
How to download the Zoom Client software.
Backup and restore bookmarks/favorites in popular web like Chrome, Firefox, Internet Explorer, Edge, and Safari.
KBA detailing the full schedule for computer replacement.
How to find the Service Tag on a NSU computer.
How to connect to the NSU SQL server.
How to use Incognito Mode in Google Chrome on Windows, Mac, Android, and iOS.
How to use Private browsing in Microsoft Edge, Mozilla Firefox, and Safari.
This article will instruct users in the information that is needed to fulfill a Training Request.
For users trying to install web browsers on their personal computers.
Accessing and installing Microsoft Office 365 provided by NSU.
Basic ITV Troubleshooting steps.
Joining a Zoom meeting via Meeting ID or web link.
Due to the NSU IT Service Desk working remotely, we are utilizing a Zoom Meeting to do our troubleshooting and this lists a few steps on how to join!
Map a network drive to a Macintosh computer.
Map a network drive to a PC
Learn what multi-factor or two-step authentication is and how it increases cybersecurity.
How to log into office 2019 on a Mac.
Instructions on how to operate the lighting in Webb 614 using the light panel in the room.
For users/technicians trying to troubleshoot projector issues.
Accessing and installing Respondus LockDown Browser.
Save files to your Network drives for added security and easy file management.
How to choose the correct audio and video options in a Zoom meeting.
Walk through on setting up a Dual Monitor display for campus Mac computers.
This in an article detailing how to share content while hosting a Zoom Meeting. The article also go in depth showing the Advance Options and how to control who can send content and who cannot.
Six reasons to use "Incognito Mode" when browsing the web.
How to start up an ITV classroom or meeting.
This KBA will detail all of our supported hardware and software. This KBA will also detail all software and hardware that is considered unsupported or limited support.
A list of labs and what specific software is installed in each of them.
How to take a Screenshot for Mac or Windows 10 computers.
Steps for trouble shooting a slow PC running Windows 10 or a slow Mac running the latest macOS.
This will be used when encrypting files using 7-Zip.
If a faculty or staff member wants to use there NSU-issued MacBook off campus or while not connected to the network a Mobile account will need to be created on the MacBook. A mobile account lets you access your domain account and creates a local copy of your network home folder.
This article details how to use the magnification tool, as well as its many keyboard shortcuts.
This article details how to use the Snipping Tool built in to Windows 10.
This KBA will detail what cookies and cache are for your browser. This KBA will also detail why it is important to clear this data from time to time.
Information on what a MAC address is.
For further information contact: support@vaddio.com or the Tahlequah - AV Group